The Clay Oven Overview
Customer Reviews for The Clay Oven
Average (based on 3 votes): 3 Atmosphere: Value: Quality:
The following customer reviews are not endorsed by Fluid London and are simply those of users who wish to publish their independent experiences of The Clay Oven.
“I booked well in advance for my son's 21st. In fact in July for Saturday 25th September 2010. I was assured there would be a Dj and dance floor for the evening's event. It was particularly for the disco party bit that made me book here and was clear about this point to management. My experience of the night was appalling. The management was pathetic and service shambolic. In between courses the food took ages coming and when it did it was not sufficient to cater for our party of 31 and one complete table got missed off altogether . I had to work very hard ensuring all my guests had the right and enough food. Consequently I could not relax or enjoy my food. I had phoned the manager on Friday the 24th September to confirm my booking and that I would be using the dance floor to party right up to closing time. It was at this point the manager informed me there was another party booking for the same evening. I expressed my concern of having to share the party floor when I was rest assured that the party floor was big enough for both events plus more. While my group was eating we had to endure some very loud and lengthy speeches from the other group which we found intrusive as we could not hear ourselves speak to one another. When my son’s cake came in management did not see fit for a birthday announcement to be made despite requesting it. Later I realized this was because management were putting all their resources into the other group which was over 60 in number and ordering booze all night. Once we had finished our meal a few ladies and children got onto the dance floor at which point a woman from the other group took the microphone from the Dj and told my guests to get off the dance floor as she claimed she had booked the Dj for the night. 15 - 20 minutes went past leaving me and my guests humiliated and cross. I had to approach the manager to ask why this has happened and all he could do for the next 10 minutes was apologize. I asked him to tell the woman to apologize on the microphone which she did not and instead management spent the rest of my important night arguing about the bill in front of my guests and yes on came the bouncers. Given that I had required the entertainment and thus made the booking, it became evident that management did not tell the other party that there would be another group in and tried their upmost to marginalise my party and dismiss us as soon as we paid. There was no customer service or duty of care demonstrated and in fact the manager started raising his voice angrily. This was a rip off evening! Minus zero rating!”
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Rubeena Mehmed, London (8 years 3 months 20 days ago)
“We went to the Clayoven in Ealing last night We sat near the bar area next to it is a cupboard. There were a lot of waiters They started bringing large sacks of food in on a trolley opened the cupboard and were wheeling sacks in and loading sacks into cubboards for about fifteen minutes The smell from the cupboard was not pleasant smelt like a bad toilet ...When they had finished that they then got the hoover out and started hoovering ! We had had our starter amid the smell, loading and ring of the hoover My onion bhajis were very salty, warm white house wine We asked for the bill as we decided against prolonging the ordeal and moved on to a restaurant down the road for our main meal They brought the bill no reduction and no apology Advice.......Give it a miss”
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Cressida, london (8 years 4 months 5 days ago)
“The clay oven lounge in kingsbury was the most pathetic experience of my life having indian food in london.
We booked a table for 13 well in advance for around 8pm. We got there by that time and were seated. It was saturday night and so as expected it was busy but what was not expected was incompetent staff, disgusting service, awful food and the manager behaving weird.
For placing order for starters, we had to wait roughly 30 minutes and than when the food started coming out, we saw that we were getting wrong items or items were being missed and so we politely reminded the waiter about the same - he did bring in missing items but they were not what we ordered.
We had to than wait for another 45 minutes to place orders for mains and now is where the major issues start. Since the starters were not upto the mark we didnt order all our mains at one go. We ordered in one lot and than tasted what is good and than ordered the second lot. After ordering second lot we didnt get food for 45 minutes - we reminded the waiting staff once and he said its coming. When we got the second lot, more than half of our order was missing and so we again told the waiter as to what was missing. He went away and didnt turn up for 20-25 minutes. After that the manager turns up and says that we cant keep on ordering in bits and pieces - i politely first informed him that we ordered in 2 lots not in bits and pieces and that his staff kept on missing items. He was adamant that we should not order like this and that his waiting staff was correct and started arguing with us.
At this point, we all were furious as anyone would be, and we told him to cancel the pending order and his response was "I will cancel it and never come to my restaurant again". The funniest thing was after he said that, we got a bill which had all the items we ordered including the ones he cancelled. We called him again to discuss this and without listening he snatched the bill from us and rudely took it away. When we asked his name and tried to take his photograph he panicked and started calling the bouncers as if we were doing nuisance. He started speaking to the waiting staff in local language and one of the other locals there later told us that he was swearing at us.
As a customer we ordered stuff and we paid for it so i guess we did our duty, did this guy do his bit?? I seriously doubt - in a customer services business i do understand that mistakes happen but u just have to own it and correct it.”
Atmosphere: Value: Quality:
K SHAH, london (8 years 5 months 28 days ago)
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