The Clay Oven (Restaurant)
13 The Mall, Ealing, London, W5 2PJ (Map)
Cuisine: [Other/Unclassified]
Tel: 0871-223-6256 ?
Transport:
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The Clay Oven London Review
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Customer Reviews for The Clay Oven
The following customer reviews are not endorsed by Fluid London and are simply those of users who wish to publish their independent experiences of The Clay Oven.
“The clay oven lounge in kingsbury was the most pathetic experience of my life having indian food in london.
We booked a table for 13 well in advance for around 8pm. We got there by that time and were seated. It was saturday night and so as expected it was busy but what was not expected was incompetent staff, disgusting service, awful food and the manager behaving weird.
For placing order for starters, we had to wait roughly 30 minutes and than when the food started coming out, we saw that we were getting wrong items or items were being missed and so we politely reminded the waiter about the same - he did bring in missing items but they were not what we ordered.
We had to than wait for another 45 minutes to place orders for mains and now is where the major issues start. Since the starters were not upto the mark we didnt order all our mains at one go. We ordered in one lot and than tasted what is good and than ordered the second lot. After ordering second lot we didnt get food for 45 minutes - we reminded the waiting staff once and he said its coming. When we got the second lot, more than half of our order was missing and so we again told the waiter as to what was missing. He went away and didnt turn up for 20-25 minutes. After that the manager turns up and says that we cant keep on ordering in bits and pieces - i politely first informed him that we ordered in 2 lots not in bits and pieces and that his staff kept on missing items. He was adamant that we should not order like this and that his waiting staff was correct and started arguing with us.
At this point, we all were furious as anyone would be, and we told him to cancel the pending order and his response was "I will cancel it and never come to my restaurant again". The funniest thing was after he said that, we got a bill which had all the items we ordered including the ones he cancelled. We called him again to discuss this and without listening he snatched the bill from us and rudely took it away. When we asked his name and tried to take his photograph he panicked and started calling the bouncers as if we were doing nuisance. He started speaking to the waiting staff in local language and one of the other locals there later told us that he was swearing at us.
As a customer we ordered stuff and we paid for it so i guess we did our duty, did this guy do his bit?? I seriously doubt - in a customer services business i do understand that mistakes happen but u just have to own it and correct it.”
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K SHAH, london (1 months 12 days ago)
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